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By using the TextWik Mobile Services you are agreeing to be bound by the following terms and conditions (“Refund Policy”).
The cost of a message is dependent upon the quantity of messages purchased (see pricing on customer admin or pricing-section ). We refer to purchased messages as message credits. For pricing, one message is deemed to be one text message sent to one destination number. One such message costs one message credit to send. The cost of a message credit is given in the pricing pages, and depends on the quantity of messages you purchase. Should a customer send the same text message to two people simultaneously, then they will be charged two message credits for the transaction.
TextWik is liable for ensuring that the text message is processed and delivered to your mobile telephone operator. It is not responsible for the final delivery of the message by your operator to your mobile phone, as this is out of our control. TextWik will provide a full refund for any message not successfully transmitted to a recipient mobile phone where the reason for non-delivery is determined to be in the control of TextWik. TextWik defines a successful transmission as a message that has been accepted into the SMS network. Given the platform and forward nature of our service, there can be a time delay between message transmission and receipt.
While at any time, after sending the message. Our customers can review the status of messages sent, we limit our refunds to those messages that we fail to deliver to the SMS network. We regard a message as successfully sent once it is handed over to the recipient SMSC for delivery. It is a condition of service that TextWik offers service to the customer only on acceptance by the customer that TextWik is not liable for the value of the content of any message sent by the customer, or for and subsequent and consequential loss incurred by the customer in the event of failure of delivery by TextWik or its suppliers of the message.
We invite all registrants to trial our service for FREE with no cost and no obligation. For every registration, we allocate 100 messages at no charge to enable you to test the service.
TextWik accepts a valid credit card for paying accounts, unless otherwise specified. Our system accepts any major credit card (Visa, MasterCard, P-Card, American Express, Diners Card). Further to this TextWik reserves the right to refuse or limit the credit extended to customers and may require payment before receipt of message credits from all customers who do not fulfill our credit requirements.
As our client, you are solely responsible for properly canceling your account in order to terminate recurring charges to your credit card. If you require assistance in cancelling your account, please email firstname.lastname@example.org .
TextWik reserves the right to expire your credit balance and automatically close your account if your account has been dormant for 12 months, with no refund due or payable to the customer.
TextWik does not offer a guarantee beyond its refund policy. A receipt for the purchase of message credits is available at the time of purchase. This is supplied in the form of an email. Furthermore, customers can access their account details, and view a report detailing payments they have made to TextWik. TextWik aim to resolve bills and settlement queries within 24-48 hours of receipt of the request at support.How We Handle Complaints
TextWik aims to provide a complaint handling service that is:
TextWik reserves the right, following a 7-day email notice to the customer, to amend the terms and conditions for use of the TextWik Software. TextWik reserves the right to terminate a customer account in the following circumstances:
In any circumstance, TextWik will communicate by email its intention to close an account, and will place the account in suspension. The customer may appeal the decision, but TextWik' decision will be final.
Once the payment is made and begin using our software. To apply for refund, please send us an email on email@example.com with the title / Subject Refund. Please mention the Invoice number and the Package you want a refund for.
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